How can we help?
Answers for households, collectors and venues are below. Still stuck? Email us and we'll get back to you — usually within one business day.
Households
- How much is a container deposit worth?
- Eligible containers are worth the deposit set by your state's container deposit scheme (commonly 10c each). Your local collector redeems them at a depot and keeps 100% of that deposit.
- Does it cost anything to request a pickup?
- No — requesting a doorstep pickup is free for households. You're handing your empties to a local collector who does the depot run and keeps the deposit.
- What containers are eligible?
- Most cans, bottles and cartons covered by your state's scheme. The app shows what counts when you book.
- How fast is a pickup?
- Book in the app, choose a window, and a nearby collector accepts the job and comes to your door. Availability depends on collectors near you — the app shows this when you book.
Collectors
- How do I get paid?
- You keep 100% of every container deposit. You redeem the containers you collect at a depot and the refund is yours.
- Are there any fees?
- The core app is free — signing up and accepting residential jobs cost nothing, and you keep 100% of every deposit you redeem. The optional Priority Collector membership gives you first access to commercial & venue runs.
- What is Priority Collector?
- An optional $5/month membership that puts you first in line for commercial and venue runs — regular, scheduled volume instead of one-off pickups. You keep at least 90% of every deposit on those runs, there's no lock-in, and you can cancel online anytime.
- When can I start?
- Sign-up is approved quickly so you can start almost straight away (applications are reviewed). Jobs near you appear in the app, sorted by distance.
- Do I have to take commercial jobs?
- No — they're optional. Commercial runs can offer steadier, recurring income if you want it.
Venues & business
- How often do you pick up?
- On a reliable recurring schedule that fits your venue. Book a free assessment and we'll recommend the right setup for how your venue runs.
- What does it cost?
- We tailor a plan to your venue — typically less than a waste-contractor add-on. Book a free assessment for a no-obligation quote. Cancel with notice, no long lock-in.
- Do we get the same collector each time?
- Yes — one verified local collector looks after your venue on a recurring schedule, so it's a familiar, reliable face.
- What's the “no double-dipping” bit?
- Waste contractors often charge you to take your containers and pocket the 10c deposits too. With Recycled AF, the deposit value goes to a local collector instead — not skimmed by a contractor.