Delete your Recycled AF account

1. Delete your account in the app (fastest)

1. Open the Recycled AF app and sign in.
2. Tap the Profile tab.
3. Scroll to the bottom and tap Delete Account.
4. Read the confirmation prompt and tap Delete to confirm. This cannot be undone.

Your name, contact details and login are removed straight away and you are signed out on every device. There is no waiting period and no reactivation. The same email address cannot sign back in to the old account.

2. Or ask us to delete it for you

If you cannot access the app, email admin@recycled-af.com from the email address on your account, with the subject "Account deletion request". We verify the request and complete it within 30 days, and confirm by email when it is done.

3. What is removed

Deleting your account permanently removes:

• Your login. The email address and password on the account stop working for good.
• Your name, phone number, email address and pickup address. The street address, map location and notes on each pickup you booked are removed too. Only the suburb and state stay on the record.
• Your saved addresses and saved location data.
• Any pickup you booked that has not been done is cancelled. If you were a collector, any pickup you accepted but had not done is offered to another collector.
• Your collector details if you were a collector: your name, phone number, vehicle registration, home location and collection areas. You are taken off dispatch and no longer offered runs.
• Your notification registrations, so no messages reach your device.

4. What is kept, and for how long

Your pickup records and their photos are kept, with your identity removed. A kept record shows "Deleted user" in place of your name and has no email address, phone number or street address attached to it. Only the suburb and state of the pickup are kept. We keep these records because each one is evidence of a collection: the container counts, the depot docket, the photos and the time stamps that a venue, an organisation or a scheme may need to rely on later.

They are kept for the periods set out in our Privacy Policy:

• Pickup records and photos - 7 years from the date of the statement.
• Other pickup records and photos - the period set out in the Privacy Policy, then they are deleted.
• Security logs - up to 7 years, to meet Australian record-keeping obligations and to detect fraud and misuse.
• Transaction and tax records, where any payment has been processed, for the period required by Australian tax law.
• Aggregated recycling statistics - for example, total containers collected. These are totals and contain no personal information.

Nothing kept includes your name or contact details, and nothing kept can be used to contact you.

5. Deleting some data without deleting your account

If you would rather remove specific information - for example an old pickup address or an uploaded photo - but keep your account, email admin@recycled-af.com and tell us what you want removed. We respond within 10 business days.

6. Questions

See our Privacy Policy for full detail on what we collect, why, and how long we keep it, or contact us via our support page.